Payment and Order Terms
Understand How Payments and Orders Are Confirmed
Custom labels, hang tags and garment trims are made specifically according to each customer’s approved requirements.
This page explains our general payment and order procedures. The specific price, currency, payment schedule, production lead time and shipping terms for each project will be based on the quotation, pro forma invoice, approved artwork proof and written confirmation issued or accepted by Sichuan Saimeng Technology Co., Ltd.
Order Confirmation
We normally confirm an order after the following details have been agreed:
* Product specifications
* Quantity and price
* Digital artwork proof
* Physical sample, if required
* Payment terms
* Delivery information
* Production and shipping requirements
Before making payment and approving production, customers should carefully review all information in the quotation, pro forma invoice and digital artwork proof.
Payment Methods
We offer flexible and secure payment options for international buyers:
- T/T Bank Transfer (Wire Transfer)
- Alipay or Wise — recommended for sample orders and small payments
For most bulk orders, our standard payment terms are:
- 90% deposit before production begins
- 10% balance before shipment
Payment Account Security
If our payment account or beneficiary information changes, please verify the new details through our official telephone number or another previously confirmed contact channel.
Do not make payment based only on an email requesting that funds be sent to a different account.
When making payment, we recommend including the following information in the payment reference:
* Pro forma invoice number
* Order number
* Customer or company name
After the funds have been received, we will confirm the payment and provide a payment receipt or other confirmation document, as applicable.
Currency and Payment Fees
The payment currency will be stated in the quotation or pro forma invoice.
Banks, intermediary banks, Alipay, Wise or other payment providers may charge:
* Transfer fees
* Intermediary bank fees
* Receiving fees
* Currency conversion fees
Responsibility for these fees will be stated in the quotation or pro forma invoice. Customers should ensure that the amount we receive matches the agreed order amount.
Payment Timing
Samples, small orders and bulk orders may have different payment arrangements.
The required deposit, balance or full payment will be stated in the pro forma invoice. Production normally begins after the agreed payment has been received and all artwork and order information have been approved.
A bank receipt or payment screenshot can help us trace a payment, but the payment is considered received only when the funds have been credited to our account.
Digital Proof Approval
Before production, we will provide a digital artwork proof for the customer to review.
Please carefully check:
* Product dimensions
* Logo and artwork
* Text and spelling
* Washing and care symbols
* Fiber content and size information
* Country of origin
* Warning information
* Color requirements
* Folding and cutting method
* Barcode, QR code or NFC data
* Quantity required for each design or variant
Once the proof has been approved, we will arrange production according to the confirmed content.
If the finished products accurately match the approved proof, any additional costs caused by spelling, data, symbol or layout errors that were missed during approval will normally be the customer’s responsibility.
Order Changes
Some specifications can usually be changed before the digital proof or physical sample has been approved.
If changes are requested after artwork approval or after production has started, we will assess:
* Whether the current production process can be stopped
* Whether new plates, tools or samples are required
* Materials already used and costs already incurred
* Any effect on the production lead time
* Whether a revised quotation is required
We will not change the production instructions until the new requirements and any related costs or lead-time changes have been confirmed in writing by both parties.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If plate-making, material purchasing or production has not yet started, we will review the cancellation request based on the actual stage of the order.
If costs have already been incurred for design work, plate-making, tooling, materials, samples or production, these costs may not be refundable.
Because custom products are made according to the customer’s approved requirements, an order normally cannot be cancelled or refunded after production has started due to changes in the design, quantity, intended use or purchasing decision, unless otherwise required by applicable law.
Product quality problems are not treated as cancellations due to a change of mind. They will be reviewed separately under our quality claim procedure.
Color and Normal Production Variations
Screens, yarns, inks, materials and production batches may show slight but reasonable color differences.
Normal variations may also occur during printing, weaving, folding and cutting.
For projects with strict requirements for color, dimensions or other specifications, please provide the following before production:
* Pantone color references
* Clearly defined tolerances
* A physical color reference
* An approved product sample
* Specific testing requirements
The specifications and physical samples approved by both parties will be important references for production and quality assessment.
Quality Claims
Please inspect the products and packaging as soon as possible after delivery.
If you find a problem, please provide:
* Order number
* A clear description of the problem
* Clear photos or videos
* Quantity of affected products
* Photos of the outer carton and packaging
* Details of the approved proof or sample
Please keep the affected products and original packaging until the issue has been reviewed.
We will assess the issue against the approved specifications, digital proof or physical sample. If a production problem is confirmed, we will offer a reasonable solution based on the circumstances. This may include remaking the products, supplying replacements, providing a credit or discussing a refund.
The following situations will need to be reviewed separately based on their cause:
* Text or design errors approved by the customer
* Specification changes not confirmed by both parties
* Incorrect attachment, installation or use
* Washing or handling outside the stated conditions
* Products altered by the customer or a third party
* Normal and reasonable material or production variations
Repeat Orders
When placing a repeat order, please provide the previous order number, product photos or specification details.
We will make every reasonable effort to follow the previous production records. However, yarns, inks and raw materials may vary slightly between production batches.
For repeat orders with strict color, material or functional requirements, a new sample may need to be approved before production.
If you have any questions about pricing, payment methods, payment account information or order terms, please contact us before making payment or approving production.